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Customer Support

You can contact our 24/7 customer support team via:
Phone

Americas: +1 513 360 7189
EU: +31 85 7990 518
APAC: +82 80 430 8774

Email
[email protected]
Form
https://csafeglobal.com/contact-us
Live Chat
From within the CSafe Connect portal

To place an order, please submit the following form https://csafeglobal.com/contact-us

You can start a lease from within our CSafe Connect portal or by contacting customer support

You can cancel a lease and/or order from within our CSafe Connect portal or by contacting customer support

Softbox VIP parcel 

  • Please scan QR code on parcel to ensure the parcel can be returned and reused 
  • Please follow the recycle instructions on this page https://pages.csafeglobal.com/recycling-instructions-home

 

Silverpod RE

Services

CSafe specializes in providing end-to-end planning services to ensure the safe, compliant, and efficient transportation of your sensitive pharmaceutical products. From initial consultation to full cold chain execution, our experts help you design a logistics solution tailored to the unique requirements of your pharmaceutical supply chain.

Learn more: https://csafeglobal.com/services/planning/

Our end-to-end shipping solutions and cutting-edge technology enable us to partner with pharmaceutical companies throughout every stage of the product lifecycle. From R&D and clinical trials to commercial distribution, we provide reliable support and real time shipment visibility, ensuring your therapies are shipped and stored under the strictest conditions to maintain quality and integrity at every step of the way.

Learn more: https://csafeglobal.com/pharma-manufacturers

Our worldwide network of facilities and service partners ensures that CSafe is always available to assist you at every step of your shipment journey, whether by land or air. With cutting-edge, easy-to-use solutions and real time shipment visibility, we are committed to delivering the highest level of service to help you manage and optimize your cold chain operations.

 

Learn more: https://csafeglobal.com/logistics

CSafe provides a comprehensive portfolio of trusted cold chain solutions to safeguard product quality, ensuring safe delivery from development to patients. From early development to patient delivery, we support CGT companies by providing tailored solutions to address real-world shipping complexities.

Our portfolio includes parcel and dewar solutions that support <-70°C and <-150°C cell and gene shipments, coupled with consultative services and real time monitoring.

Learn more: https://csafeglobal.com/cell-gene-therapy 

CSafe offers support at every step along your life sciences cold chain shipment journey which includes planning, qualification, monitoring, and training.

Learn more: https://csafeglobal.com/services/

Sustainability

CSafe offers a wide range of sustainable solutions, from active containers, passive pallet shippers, parcels, mobile active, CGT solutions, last mile and digital solutions. Our eco-friendly, reusable, and durable packaging solutions reduce waste while enhancing the carbon efficiency of life science supply chains.

Learn more about our approach to sustainability here: https://csafeglobal.com/sustainability/

For instructions on how to recycle our temperature-controlled solutions please follow this link: https://pages.csafeglobal.com/recycling-instructions-home  

Quality

CSafe supports compliance with our continued emphasis on quality procedures and safety measures. Through our dedicated quality team, we are focused on achieving the necessary certifications, supporting the thermal qualifications required and providing necessary documentation with our robust Quality Management Systems (QMS). We follow the process so you can meet applicable governmental and regulatory requirements when shipping life-saving medication.

Learn more about our certifications: https://csafeglobal.com/about-csafe/certifications

CSafe works in conjunction with governmental and regulatory bodies to ensure qualification standards, quality requirements and operational needs are met through several Pharma and Airlines certifications.

Learn more about our certifications and our commitment to quality here: https://csafeglobal.com/about-csafe/certifications/

Our comprehensive testing capabilities include both dynamic thermal simulations, as well as environmental chamber testing with temperature ranges from -70°C to +80°C to emulate any thermal profile or specific shipment lane protocols. Using state-of-the-art calibrated environmental test chambers, advanced data-acquisition systems, and sophisticated control and analysis software, we verify the integrity of internal payload temperatures across extreme ambient conditions.

Learn more about our testing capabilities and qualification services: https://csafeglobal.com/services/qualification/

CSafe University

CSafe University is CSafe’s platform providing company training and certifications.
                 
Learn more: https://csafeglobal.com/services/training

You can sign up for CSafe University training by completing this form: https://csafeglobal.com/csafe-university-training

Bulk Air Cargo Solutions

Yes, our air cargo solutions offer real time monitoring. Discover our full air cargo portfolio here: https://csafeglobal.com/solutions/bulk-air-cargo/  

Our bulk air cargo portfolio includes single-use and multi-use options in active and passive configurations and in various sizes and temperature ranges to suit your needs. 

Learn more:  https://csafeglobal.com/solutions/bulk-air-cargo/

For instructions on how to recycle our temperature-controlled solutions please follow this link solutions here: https://pages.csafeglobal.com/recycling-instructions-home 

Parcel Solutions

Yes, equipped with best-in-class VIP insulation, the Softbox VIP is a high-performance single-use and multi-use parcel solution.

Learn more here: https://csafeglobal.com/product/softbox-vip/

Our portfolio includes single-use and multi-use options in various sizes and temperature ranges to suit your needs. Both our Softbox VIP and our Softbox EPS support single-use shipments.

Learn more here: https://csafeglobal.com/solutions/parcel/

Yes, our Softbox VIP parcels integrate with CSafe Connect, our cloud-based portal, offering real time monitoring.  

Learn more: https://csafeglobal.com/product/softbox-vip/  

For instructions on how to recycle our temperature-controlled solutions please follow this link solutions here: https://pages.csafeglobal.com/recycling-instructions-home 

Cell & Gene Solutions

Yes, we do offer CGT temperature-controlled solutions that don’t require dry ice. For example, our CGT Cryo S dewar and our CGT Cryo M dewar

Learn more: https://csafeglobal.com/solutions/cell-gene

Yes, we offer multi-use parcels and dewars that support cell and gene shipments.

Learn more: https://csafeglobal.com/solutions/cell-gene

Yes, our Softbox VIP CGT-approved parcel shippers and our CGT Cryo S dewars support single-use shipments.

Discover our full CGT portfolio: https://csafeglobal.com/solutions/cell-gene

Yes, our portfolio includes parcel and dewar solutions that support <-70°C and <-150°C cell and gene shipments, coupled with consultative services and real time monitoring.

Learn more: https://csafeglobal.com/solutions/cell-gene

For instructions on how to recycle our temperature-controlled solutions please follow this link solutions here: https://pages.csafeglobal.com/recycling-instructions-home  

Digital

CSafe Connect is CSafe’s cloud-based portal bringing together product ordering, tracking, reporting and customer support under a single login, to give CSafe customers a truly integrated digital supply chain. As a user, you can manage and track shipments in real time, log a support ticket, chat live with support staff and download product materials.  
 
Learn more about CSafe Connect: https://csafeglobal.com/product/csafe-connect

Control Tower is CSafe’s optional white-glove add-on service within CSafe Connect for your entire shipment process where we do the work for you, from handling all setup to providing a shipment report immediately upon delivery, with a dedicated Control Tower team focused on monitoring your shipments around the clock in real time. 
 
Learn more about Control Tower: https://csafeglobal.com/control-tower-data-sheet

TracSafe Data Loggers integrate with CSafe products like   Silverpod MAX RE, Softbox VIP parcels, and CGT units, as well as other portfolio offerings. With real time data access through CSafe Connect, our cloud-based portal, you can monitor shipments throughout the journey and ensure payload integrity.

Learn more about TracSafe data loggers:  https://csafeglobal.com/product/tracsafe-data-loggers 

TracSafe data loggers are available in reusable or single-use options, and in USB, bluetooth, WiFi and cellular data connections.

Learn more about TracSafe data loggers:  https://csafeglobal.com/product/tracsafe-data-loggers

While we offer our own portfolio of TracSafe data loggers, we are device agnostic and can integrate with leading manufacturers such as OnAsset and Sendum.

Yes, TracSafe data loggers are airline-approved. Please contact your sales representative for the latest list of approved devices.

You can login to the CSafe Connect portal via the following link https://connect.csafeglobal.com/CustomerPortal , make sure to bookmark it for easy access.

CSafe Connect allows users to view and manage their real-time data across all their shipments, whether utilizing CSafe’s leased or parcel solutions. As we are device agnostic, we can integrate devices across multiple manufacturers to provide visibility to a shipment’s environmental conditions and real-time location. Integrated carrier milestones also allow users to see a full picture of a product’s journey in one application. Additionally, the platform provides real-time alerts that allow users to make proactive decisions to help mitigate risk and prevent loss of product.